Privacy policy

Last Update: October 6, 2023

Au Naturel Signature Hair respects your privacy and values the relationship we have with you.

This Privacy Policy describes how Au Naturel Signature Hair collects, uses, discloses and safeguards your personal information.

INFORMATION WE PROCESS

We may collect or process the following types of information about you. The specific information we collect about you will vary depending on how you interact with us.

Contact information and personal identifiers, such as your name, address, email address, telephone number, and username or social media handle.

Physical characteristics, such as your hair type, hair texture (relaxed or natural).

Commercial information, such as the products you have purchased.

Payment information, such as your method of payment and payment card information (including payment card number, delivery address and billing address).

Health and medical information pertaining to hair loss and hair care concerns.

User Content, such as your communications with us and any other content you provide (including photographs and images, videos, reviews, articles, survey responses, and comments).

HOW WE COLLECT INFORMATION

Directly from you, such as when you make a purchase on our website; or when you interact with our website to comment or give feedback on our products

HOW WE USE INFORMATION

We may use the information we have about you:

To provide products and services to you, such as fulfilling orders and processing payments.
To communicate with you, including to respond to your inquiries or complaints, and to help you place an order.

To invite you to special sale events, contests, sweepstakes, surveys or promotions.

For marketing and advertising, such as to send you postal mail, text messages, email, push notifications or other messages, show you advertisements for products and/or services tailored to your interests on social media and other websites.

To operate and improve our business, including to conduct analytics, provide quality assurance and process adverse event or product related claims, conduct research and development, and perform accounting, auditing and other internal business functions.

We also may use your information in other ways for which we provide specific notice at the time of collection.

HOW WE SHARE INFORMATION

We may share your personal information with:

Service Providers. We may transfer personal information to service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and that provide website and application functionality, hosting, analytics, customer support including through automated virtual agent and live person chat, advertising and marketing services. Another example is filing a damage product claim.

HOW YOU CONTROL YOUR INFORMATION

You have rights and choices in connection with the personal information we have about you.

Data Subject Rights: Depending on local laws, you may have rights with respect to your personal information. For example, you may be able to request access to the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the personal information deleted or transmitted to a third-party. We may take reasonable steps to verify your identity when you make a request. You may also have the right to lodge a complaint with a data protection authority.

Marketing & Advertising Preferences: You can also opt-out of receiving marketing communications (such as email, postal mail or text messages) by following the unsubscribe instructions sent within those communications or you can make a request through our website. When you unsubscribe from our marketing communications, we will no longer use the related personal information (such as your email address or phone number) for targeted advertising purposes.

HOW WE PROTECT INFORMATION

We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.

HOW LONG WE RETAIN INFORMATION

In general, we retain personal information as long as reasonably needed to achieve the purposes outlined in this Privacy Policy. There are many factors that we use to determine how long personal information is retained, such as:

the purposes for which the personal information was collected, including to provide our products and services;
your marketing preferences and how you engage with our Brand;
any legal or regulatory requirements that apply to the personal information; and
whether the personal information may be relevant to us in protecting our own rights (e.g. applicable limitation periods).

UPDATES TO OUR PRIVACY POLICY

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a notice on our websites to notify you of any significant changes to our privacy practices and indicate at the top of the Privacy Policy when it was most recently updated.

If you have any questions or comments about this Privacy Policy or if you would like to exercise your rights, you can contact us by submitting a request through our website or by emailing us at customerservice@AuNaturelSignatureHair.com.

If we need, or are required, to contact you concerning any event that involves your personal information, we may do so by postal mail, telephone, email or through a notice on our websites.